Information Technology Department
The Information Technology Department at Al-Dhahiriya Municipality plays a vital role in developing municipal operations by utilizing modern technology and digital systems to improve the quality and efficiency of services provided to citizens. The department is responsible for managing the municipality’s technological infrastructure and supporting the transition toward digital and electronic municipal services.
Role of the Information Technology Department
The department manages and operates computer systems and networks within the municipality and develops digital solutions that support the work of different municipal departments. It also promotes the concept of digital transformation and facilitates citizens’ access to municipal services through modern electronic platforms.
Systems and Programs Managed by the Department
The Information Technology Department supervises and manages several important electronic systems and programs within the municipality, including:
• Financial Management System for managing financial and accounting operations, revenues, and expenditures.
• Public Services System for managing citizens’ requests, applications, and service transactions electronically.
• Water Charging System for managing water services, prepaid meter charging, and monitoring water consumption.
• Electronic Archiving System used by the Secretariat and Archives Unit to store, organize, and retrieve official documents and correspondence digitally.
• Official Municipal Website that provides information and online services for citizens.
• E-Municipality Platform that allows citizens to access and complete various municipal services online without visiting the municipality.
• AI Chatbot Assistant that provides instant responses to citizens’ inquiries and helps guide them to the appropriate services.
Technical Responsibilities
The Information Technology Department performs several technical tasks to ensure the reliability and efficiency of the municipality’s digital systems, including:
• Programming, managing, and maintaining municipal servers that host and operate various systems.
• Performing regular server and network maintenance to ensure system stability and continuous operation.
• Creating and managing regular data backups to protect critical municipal data and records.
• Monitoring and verifying backup systems to ensure data can be restored when necessary.
• Protecting servers and systems against cyber threats and strengthening information security.
• Managing and maintaining computers, printers, and internal networks within the municipality.
• Providing technical support to municipal staff and resolving technical issues.
Vision
The Information Technology Department aims to build an integrated digital environment that supports modern municipal services, enhances administrative efficiency, and improves communication between the municipality and citizens, contributing to better service delivery and the sustainable development of the city.
