Public Services Center
The Public Services Center at Al-Dhahiriya Municipality serves as the primary interface connecting the Municipality with citizens. It represents the direct link between the public and the various municipal departments, contributing to improved service quality, streamlined procedures, and the promotion of transparency and fairness in service delivery.
The Center receives citizens’ applications and transactions, provides guidance and essential information regarding municipal services, required documents, and processing timelines, and follows up on requests by referring them to the relevant departments through clear and structured workflows. It also helps reduce the time and effort required from citizens while organizing internal administrative processes within the Municipality.
Functions and Responsibilities of the Public Services Center
- Receiving Applications and Transactions:
Accepting requests for various municipal services and conducting preliminary review before forwarding them to the competent departments. - Providing Information and Guidance:
Supplying citizens with information regarding services, fees, requirements, and expected processing periods. - Monitoring Transactions:
Tracking the progress of applications to ensure completion within the specified timeframes. - Receiving Complaints and Feedback:
Registering citizens’ complaints and observations and following up with the concerned entities to ensure appropriate resolution. - Promoting Transparency:
Standardizing and clarifying service procedures to ensure fairness and equal access for all. - Supporting Digital Transformation:
Contributing to the implementation of electronic services and digital transactions to facilitate citizens’ access to municipal services.
Role of the Center in Improving Public Service
The Public Services Center enhances citizen satisfaction by simplifying procedures, accelerating service delivery, and strengthening effective communication between the Municipality and the local community. This reflects Al-Dhahiriya Municipality’s commitment to serving citizens and improving its institutional performance.
