Public Service Center
Strategic Objective
Enhancing the Municipality’s image and building effective and sustainable communication bridges with citizens, institutions, and partners, in a manner that promotes transparency and community participation.
Developmental Objective
Contributing to strengthening trust between the Municipality and the local community, and supporting municipal work through effective institutional communication and professional media engagement.
Department Divisions
- Media and Communication Division
- Public Relations Division
- Cultural Facilities Division
About the Department
The Public Relations Department is one of the vital departments within the Municipality, playing a key role in managing institutional communication, shaping a positive public image, and strengthening channels of communication with citizens, media outlets, and governmental and civil society institutions.
The Department works to communicate the Municipality’s mission, activities, and programs with transparency and professionalism. It also receives and follows up on citizens’ feedback and complaints, contributing to service improvement and enhancing public trust.
General Projects and Activities
General Activities
- Managing the Municipality’s media communications and issuing official news and press releases.
- Receiving and following up on citizens’ complaints and feedback in coordination with relevant departments.
- Organizing meetings, conferences, events, and community activities.
- Strengthening communication with local community institutions, official bodies, and media organizations.
- Documenting and archiving municipal activities through media coverage.
- Managing the Municipality’s social media platforms and official website.
- Preparing informational, awareness, and promotional materials related to municipal services.
Ongoing Projects
- Developing an electronic complaints management system in partnership with the Municipality’s Information Technology unit.
- Updating the Municipality’s official website and social media platforms.
- Establishing a digital media archive for municipal activities.
